Customer Service – Wells Fargo (2024)

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You are leaving wellsfargo.com and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the products, services, content, links, privacy policy, or security policy of this website.

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You are leaving the Wells Fargo website

You are leaving wellsfargo.com and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the products, services, content, links, privacy policy, or security policy of this website.

CancelContinue

You are leaving the Wells Fargo website

You are leaving wellsfargo.com and entering a website that Wells Fargo does not control. Wells Fargo has provided this link for your convenience, but does not endorse and is not responsible for the products, services, content, links, privacy policy, or security policy of this website.

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Customer Service – Wells Fargo (3)

Top questions

How do I create a new password or find my username?

You can change your password or find your username online, or see our FAQs for more information.

How do I place stop payment on a check or pre-authorized payment (ACH Automated Clearing House) item?

You can place new and manage existing stop payments by signing on to the Wells Fargo Mobile® app or Online.

  • To do so, access Manage Accounts through the Accounts tab using Stop Future Payment for pre-authorized ACH payments or Stop a Check for paper checks.
  • You can also place new and manage existing stop payments by calling us at 1-800-TO-WELLS (1-800-869-3557) or speaking to a banker at any Wells Fargo branch.
  • The stop payment will remain in effect for six months for checks and indefinitely for ACH items.
  • For pre-authorized ACH payments, we recommend you also contact the merchant directly to revoke your authorization for these payments, as placing a Stop Payment doesn’t release you from your contractual obligations.

Note: For stop payments on recurring debit card transactions call us at 1-800-TO-WELLS (1-800-869-3557) or speak to a banker at any Wells Fargo branch.

Is there a fee for Zelle®?

Wells Fargo does not charge a fee to send or receive money with Zelle®. However, when using Zelle® on a mobile device, your mobile carrier’s message and data rates may apply. Account fees (e.g., monthly service, overdraft) may apply to Wells Fargo account(s) with which you use Zelle®.

How do I find my routing and account numbers?

We can help you find both your routing numbers and account numbers.

How do I report suspected fraud?

If you suspect fraud on your account or you lost your ATM or credit card, contact us immediately.

Customer Service support topics

Online Banking Mobile Features Credit Cards Home Lending Loans

Customer Service – Wells Fargo (12)

California Consumer Privacy Act

Your privacy matters. Learn about the personal information we collect and how to make a data request.

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Find an ATM or banking location near you.

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Schedule an appointment to meet with a banker.

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Find phone numbers, mailing addresses, and other ways to contact Wells Fargo.

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Contact us through Social Care. Support 7 days a week.

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We accept all relay calls, including 711.

Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

Enrollment with Zelle® through Wells Fargo Online® or Wells Fargo Business Online® is required. Terms and conditions apply. U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. For your protection, Zelle® should only be used for sending money to friends, family, or others you trust. Neither Wells Fargo nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not as described or as you expected. Payment requests to persons not already enrolled with Zelle® must be sent to an email address. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience. For more information, view the Zelle® Transfer Service Addendum to the Wells Fargo Online Access Agreement. Your mobile carrier's message and data rates may apply. Account fees (e.g., monthly service, overdraft) may apply to Wells Fargo account(s) with which you use Zelle®.

Investment and Insurance Products are:

  • Not Insured by the FDIC or Any Federal Government Agency
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Investment products and services are offered through Wells Fargo Advisors. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC (WFCS) and Wells Fargo Advisors Financial Network, LLC, Members SIPC, separate registered broker-dealers and non-bank affiliates of Wells Fargo & Company.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Deposit products offered by Wells Fargo Bank, N.A. Member FDIC.

PM-03252025-5973533.1.1

LRC-0923

Customer Service – Wells Fargo (2024)
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